RMEx allows a payment arrangement to be set up for a debtor. A payment     
arrangement refers to an agreement where a fixed installment is paid at a     
pre-defined frequency. (e.g. monthly)

 While payment arrangements allow        
accounts to be worked without human intervention, accounts can be presented   
for follow-up when payments are missed.


 Payment arrangements work as follows. 
                                                                              
 a) An arrangement is set up for the debtor and not for individual accounts.  
                                                                              
 b) There is an option to allow legal balances to be included in the          
    arrangement. If this option is not selected, only non-legal accounts are  
    eligible to be included in the arrangement.                               
                                                                              
 c) A payment arrangement can be set with a frequency of monthly, bi-monthly  
    (two times a month) or based on a given number of days. (e.g. every 7     
    calendar days)          
                                                                              
 d) It is possible to set up a downpayment amount. If a downpayment is set up 
    and this amount is not received on the due date, the account is presented 
    as a broken promise. No further processing takes place.  

                          
                                                                             
 f) It is possible to generate a letter to the debtor (a reminder) before    
    the due date of each installment.                                        
                                                                             
 g) If a payment is missed, a late letter can be generated.                  
                                                                             
 h) If a payment is missed, the account can be presented to a collector as a 
    broken promise. It is also possible for the system to apply a Smart Code, which can take an action ,  when a payment is missed. A grace period can be also be defined.                 
                                                                             
 i) When a payment is missed and the account is eligible to be sent to a     
    collector, it is possible to suspend the arrangement. The arrangement is 
    then not applicable, and has to be set up again if required.                                                      

 j) If a follow-up date is set up on the account at the time the arrangement
    is defined, this will present the account on that date even in the case 
    where a debtor did not miss a payment. This feature can be used to      
    schedule a review of a debtor's account, for a possible increase in the 
    installment amount.      

                                                                               
 Options relating  - You can specify a maximum number of installments, a       
  to installments    minimum installment amount and/or the minimum installment 
                     amount as a percentage of the the qualifying amount. This 
                     allows you to define the requirements for setting up a    
                     payment arrangement, and a collector will not be allowed  
                     to set up an arrangement if there are special conditions  
                     and they are not met. A manager (or any user who is not   
                     a collector) is able to set up an arrangement regardless  
                     of the special conditions.                                
                                                 
RMEx also allows you to setup different rules for different clients.                               
                                                                               
 Payment arrangements provide an excellent method of working accounts where    
 the debtor is making scheduled payments. If the debtor makes payments as      
 agreed, the account is not presented to a collector. If a payment is missed,  
 management can take appropriate action, and along with the optional reminders 
 and late letters, accounts can be followed-up in a timely manner.