These links will display the key RMEx Manuals, special publications and the user documentation for prior releases of RMEx. As you review the documentation, remember that the feature or functionality being described may have been updated on a subsequent release.
- RMEX Implementation Instruction Suite (This is a set of presentations to prepare you for a smooth conversion to RMEx.)
- I-Tel – RMEx Interface documentation
- I-Tel Version 10
- I-Tel Collector Quick Start guide (July 2008)
- I-Tel Management Quick Start guides (September 2008)
- Outbound IVR Messaging (September 2008)
- Inbound IVR Messaging (September 2008)
- Call blending (updated January 2010)
- Blended transfers (January 2010)
- Mixed campaigns (September 2008)
- Deploying VIOP solutions (October 2008)
- Favorite dialer stories (June 2009)
- Time zone processing (April 2012)
- Linked campaigns (April 2012)
- I-Tel licenses (April 2012)
- Campaign set-up recommendations (April 2012)
- Activating the increased abandoned rate (April 2012)
RMEx Documentation and Updates can be found on our Knowledge Base. Click here and login for more information
- New CSP Version (September 2021)
- Reg-F Letter Format (October 2021)
- REG-F Sample File (October 2021)
- REG-F Letter testing – Users Guide (October 2021)
RMEx Prior Release Documentation
- Newsletter (March 2006)
- Newsletter (July 2007)
- RMEx announcement – Part 1 (August 2009)
- RMEx announcement – Part 2 (August 2009)
- User Conference notes – 2009
- I-Script (Intelligent Scripting) (April 2005)
- Web reports (Web-based reports) (April 2006)
- Web reports (Technical specifications)
- Web reports (User’s Guide)
- Scoring (April 2006)
- Skip tracing white paper (April 2005)
- Skip tracing documentation (April 2005)
- Scoring Documentation (June 2006)
- Re-thinking the collection model (Article)
- Quick reference guide for collectors (Operations)
- Payment options in RMEx (Version 8.25)
- User-defined windows
- Real-time credit card authorization (May 2010)
- Cell phone scrub (June 2014)
- Bot Documentation (July 2020)
- Revenue Cycle Management – Glossary of terms (April 2020)