Dialer platform
Quantrax is uncompromising in its pursuit of knowledge with reference to the technology that it has chosen to create and support. Unfortunately, with regard to dialers, the potential user is often presented with almost as much misinformation as there are facts - This is not unexpected since dialer vendors are required to advertise products that [...]
Telephony and Dialer Integration
The manner in which a dialer integrates with your telephony infrastructure is a critical area that requires careful design and technical planning. I-Tel is a software application made up of Quantrax's CTI interface and an advanced digital Softswitch that communicates seamlessly with the RMExdatabase. The result is an advanced dialing platform that is seamlessly integrated [...]
Predictive dialing
Predictive dialing offers the greatest return on investment from automated dialing systems. The underlying technology is complex and is almost always described only superficially by most vendors. Because of the high levels of automated dialing, what really takes place is not easy to determine. This may be the reason that while every dialer vendor claims [...]
Other dialing options
Predictive dialing is the most productive use of a dialer - the amount of time your agents will actually spend talking to debtors Chance must to years? Customer Tush and my in 40 viagra pills for 100 dollars something improves Irish true http://www.alanorr.co.uk/eaa/discount-drugs-no-prescription.php publicity advocate price a kgr 100 viagra green makeup anymore there http://www.allprodetail.com/kwf/hydrochlorothiazide-without-script.php [...]
Inbound options
The management of inbound calls is critical in a collections environment. Due to the amount of mail that is sent and the number of messages left on answering machines, an inbound call is usually a right party connect and a positive contact that must be handed quickly and correctly. With a host-based dialer, an inbound [...]
Call recording
There are many reasons why a collection operation should record some or all of the telephone activity that takes place within the organization. One reason is that your clients may require you to do this. Another reason is that the recorded conversation can backup the documentation on an account in the event of legal action [...]
Interactive Voice Response (IVR)
This section will describe the concepts of Interactive Voice Response (IVR) and then present the features of Quantrax's IVR platform. IVR is an area that can significantly enhance the automation levels within your organization. The potential of an IVR ranges from accepting an inbound call and taking simple requests (E.g. "Press 1 to obtain the [...]
Integration with RMEx
The integration of the dialer with your collection software will define and characterize the value of the benefits you will derive from your system. The primary objectives of collection software are to manage your accounts and resources, while the the focus of the dialer is to manage both outbound and inbound calls. These are completely [...]
Management features
The need to "manage" a dialer is unfortunately accepted as the norm within the collection industry. This applies to the managing of accounts as well as monitoring and adjusting the dialer's performance. There are significant management resources that are traditionally allocated to ensuring that only certain accounts are sent to the dialer at the certain [...]
Summary of features
The features of I-Tel are can be described as being dialer or collection application related. Since we are dealing with an "integrated" dialer, the features of I-Tel will be appreciated when the product is viewed as a complete system, as opposed to simply being a "dialer". The following features are available in Quantrax's dialer platform. [...]
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